The
Customer Service Directorate under the headship of Customer Services Director
work to monitor company performance and ensure the Implementation of Commercial
Policies, Monitoring and management of recovery process.
The
Directorate consist three Managers (Commercial, Surveillance &
Investigations and Marketing & Tariff). The core tasks of the Customer
Services Directorate in GEPCO are:
a)
Monitoring
of line losses and preparation of
accurate line losses statements
b)
Settling
consumer disputes involving technical, commercial and tariff issues
c)
Processing
and monitoring policies and procedures for Customer Services
d)
Inspection
of field formations regarding Commercial and Customer Services matters
e)
Sanction,
contract management and monitoring of specialized electricity consumptions such
as Cable TV networks and neon signs etc.
f)
Processing/sanctioning
of various incentives for customers and employees introduced from time to time
g)
Effective
marketing of electricity
h)
Tariff
structuring and management of other tariff related matters
i)
Compilation
of statistical data and management returns
j)
Co-ordination
with Manager MIS for regulating effective billing program
k)
Surveillance
and detection of electricity theft
l)
Taking
effective measures for prevention of electricity theft